Analysis Paralysis and Leaders
Have you worked for or with someone who couldn’t make a decision? Perhaps they had analysis paralysis, where they overthink decisions, both big and small. For some people, they exhibit…
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Don’t Reinvent the Wheel
If you have read most of my articles, I talk a lot about driving continuous improvement, trying to develop game-changing processes and innovation. I believe continuous improvement separates and differentiates…
Work On The Business, Not Just In It
Far too many leaders are lost. Most won’t admit it, but they are stuck in the day-to-day, moving from task to task, the next fire or crisis, on autopilot. Between…
How to Recruit and Retain Customer-Centric Employees
This article was originally published on ICMI.com in July 2019.Chris Hanna In many organizations, the teams supporting customers typically recruit more often than any other department. Continually hiring can be…
How to Escape Toxic Work Cultures
Have you ever worked in a toxic or contagious culture? It's not fun. Working in a toxic work culture can be incredibly dark and negative. Whether it's office politics, backstabbing,…