Why Delegation is Essential for Leaders to Master
Delegation is Key A mistake that many new leaders make early in their career, is failing to realize the power of delegation. Many people are promoted from being an individual…
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Why Customer Support Professionals Are Heroes
In the last decade, there has been a proliferation of superhero movies rolling into theatres around the world, exciting fans, eager and sometimes impatiently, waiting for the next adventure. These…
Making Tough Choices as Manager
Making Tough Choices A manager is only successful when their people are successful. In order to do so, many decisions, big and small need to be made by the leader.…
How to Evaluate Talent & Competencies
All leaders must be strong evaluators of talent. They must be able to see high potentials for the future growth of their teams as well as identifying those who are…
How to Develop a Coaching Culture
A core position on any team, in business or sports, is the coach. In sports, the role of a coach is to develop their players to help them realize their…